Have Your Say - Improving Services to our Community

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Late last year, Council adopted its Four Year Council Plan 2022-2025. One of the high level focus areas within this plan is the Council’s Digital Transformation for the City of Burnie.

The digital transformation project has our customer at its heart – we want to work with our community to identify the types of services and dealings with the Council that could be improved through the use of technology.

“We want to be faster and more efficient in how we do things; look at opportunities to service our community in new ways; be easier to deal with and collaborate with; and deliver more value to our community with less effort which as we know has the potential to reduce costs. We would like people to think about the Council services they use and the ways they interact with that Council and tell us what works well and what can be improved. Could technology be part of the solution?” - Mayor Steve Kons

Digital Transformation aims:

  • Be faster and more efficient in how we do things
  • Look at opportunities to service our community in ways that meet their expectations
  • Be open and more transparent
  • Be easier to deal with and collaborate with
  • Deliver more value to our community, with less effort
  • Reduce cost

Example Digital Services

Supporting Information

12 April 2022 - Media Release

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