Customer Service Feedback

Your Feedback Matters it helps us understand customer expectations and improve how we assist you.

Our Charter outlines Council’s service standards and what you can do if we don’t meet them. It strengthens relationships with our community and supports continuous service improvement. Customer Service Charter(PDF, 132KB)

Feedback on Service

Provide feedback on your experience with Council:

First Name: * (required)

Last Name: * (required)

How well did we communicate?

	Yes	No	Not Applicable
Was the information we provided easily understood?	Yes	No	Not Applicable
Did we use slang or jargon?	Yes	No	Not Applicable

Comments:

How was your enquiry handled?

	Yes	No	Not applicable
Were your needs understood?	Yes	No	Not applicable
Did we have good knowledge relating to your enquiry?	Yes	No	Not applicable
Did we handle your enquiry in a timely manner	Yes	No	Not applicable
Were we courteous and helpful?	Yes	No	Not applicable
Was your enquiry resolved?	Yes	No	Not applicable

If you answered no to any of the above questions, please provide feedback on how we can improve our service.

Overall :

	Outstanding	Above Standard	Satisfactory	Below Satisfactory	Needs Improvement
Overall, how would you rate your experience?	Outstanding	Above Standard	Satisfactory	Below Satisfactory	Needs Improvement

Can we contact you for more information regarding your feedback?

yes

email: * (required)

Phone:

Address:

General Enquiry or Suggestion

Contact Us

Phone: 03 6430 5700
Email: burnie@burnie.tas.gov.au

Visit:
80 Wilson St, Burnie
8:45am - 4:45pm
Monday to Friday
closed public holidays
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Customer Service Feedback

Feedback on Service

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