The Role
The Customer Services area of Council plays a key role to Council’s ratepayers, residents and visitors.
Council currently has a vacancy for a talented Customer Service Lead to undertake a range of duties associated with the collection of Council revenue and provision of customer service.
This full time role will undertake a range of tasks including providing efficient, courteous and effective reception, information and cashiering services to customers. This Customer Service Lead is a hands-on, frontline role which is focused on enhancing the customer experience along with managing the day-to-day operations of the customer service team.
About You
You will be a Customer Service superstar who is proactive, enthusiastic and able to work in a dynamic, collaborative team environment.
In addition to being skilled in financial systems, including cash handling and reconciliation processes you will be a good problem solver who has the ability to build relationships with a range of stakeholders.
Experience with conflict resolution and negotiation is important along with being dedicated to delivering outstanding customer service.
About Us
This role is a fantastic opportunity for an experienced Customer Service leader.
At Burnie City Council, we prioritise customer experience, foster service excellence at the same time pursuing continuous improvement in line with our customer Service Charter. We are motivated by a sense of service to our community.
By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of the City of Burnie via Council’s Strategic Plan ‘Making a better Burnie 2044’.
Further information on working for Council can be found here: Employee Information Pack(PDF, 10MB) .