New online payment options
Published on 25 July 2024
Enhanced online payment solutions
As part of the introduction of our Digital Transformation Strategy last year, our community told us that they wanted us to improve how and when they can transact with us. We are all busy and overwhelmingly we were told that our community wants to be able to deal with us online, on any device, from anywhere, and at any time.
While we remain committed to continuing to provide new services online, we wanted to let you know of number of online payment and digital solutions that we have introduced, to make it for you – our customers:
Rates
We now offer rates online portals where you can:
- Check your current rates balance
- Make payments anytime
- View and print your rates notices
Would you prefer smaller, regular payments over lump sums? Use our online rates calculator to find your ideal payment amount and pay conveniently online.
For even more convenience, set up a BPAY regular payment through your bank to automatically deduct a set amount on your preferred schedule. Contact your bank for assistance with the setup.
Parking Infringements
If you have overstayed your allotted timeframe in areas of high parking demand and received a ticket, you can now view the photos of your infringement and pay online: Parking Infringements
Food Business renewals, plus mobile or food stall online applications
This year, the majority of food business renewals have been sent via email to consenting food businesses. You can complete your renewal application and payment electronically by following the steps provided in the email. If you haven’t received a renewal email – don’t forget to check your junk mail folder. It's important to renew your food business license before July 31 each year.
Dog Renewals - Lifetime Tags
You no longer need to pay your dog renewal at the Council offices!
After the introduction of lifetime tags last year, dog renewals have now been sent out in the post and the renewal fee can now be paid online. Don’t forget that a discount period applies for registrations received by 30 August 2024. Scan the QR code on your renewal notice or visit the Council’s website for more information
Cashier Hours
Cashier hours are from 8:45 am to 4:45 pm Monday – Friday. We are closed on public holidays.
For other payment methods for Council services, check out our website: Payment Options
Digital Literacy and Support
Digital literacy is a life skill we need to talk to friends on social media, share our photos, shop online, apply for jobs, use electronic banking, and fill in government forms. If you don't have access to a computer or the internet, there are support services available to help you gain access and learn digital skills: Digital-Support
Translation Support
Are you someone, or do you know of someone, that speaks a language other than English and would benefit from assistance to access Council services? A translator can be provided through the TIS National Translation and Interpreter Service by contacting 131 450, or by accessing the service online: Free Interpreting Service TIS
Please state our organisation as the Burnie City Council and quote our phone number as 03 6430 5700.